what is exm consulting?
ORGANISATIONAL EXPECTATIONS, NEEDS AND WANTS
Employee Experience Management (EXM) is the practice of shaping every stage of the employee journey, from first contact as a candidate through to their full tenure with your organisation.
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Drawing on decades of expertise across agency finance and human resources, EXM translates insight into practical solutions that deliver measurable, profitable outcomes for businesses.
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Our approach ensures employees feel valued as people, not just employees, addressing both their rational and emotional needs to drive engagement, performance, and loyalty.
EMPLOYEE
EXPECTATIONS, NEEDS AND WANTS
"Customers will never love your company until the employees love it first" - Simon Sinek
your company’s greatest asset leaves the building every night
make sure they come back tomorrow
the employee experience journey
exm consulting can help your business at each of these touchpoints with a comprehensive review and analysis of each individual or collective ex pillars
exm = higher engagement +
higher performance
how do we define engagement
Engagement is a measure of an employee’s connection to their employer’s business and its goals. Even small improvements in engagement will positively impact individual performance, innovation, retention and overall culture.
"Not finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare" - Patrick Lencioni
while you're busy managing
your clients, new business, finance and hr matters,
exm can help drive your people growth
how exm supplements human resources
The role of HR has changed significantly over time and now encompasses multiple specialist pillars including Recruitment, Benefits, People Management, Learning & Development, DE&I, Employee Relations, Compliance, Workplace Safety and more. Meaning HR departments are spread thinner than ever, at a time when arguably the most important pillar, Employee Engagement, is demanding more and more effort, scrutiny and attention than it has previously.
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That’s where EXM Consulting can help. We will partner with your existing HR framework to optimise the entire employee journey, enabling your people to thrive and drive stronger business performance.
we turn EXM into ROI
why businesses need to invest in exm
Properly implemented, EXM can be a sustainable strategy and process that aids in retaining the best people for your company. Employee engagement levels are crucial in driving retention, as they contribute to increased productivity, innovation, and motivation, ultimately leading to higher performance and growth. Engaged employees also act as brand ambassadors, promoting your company to potential candidates and providing a competitive edge in a tight talent market.
how high engagement via exm grows your bottom line
a recent success story: working with medium sized, melbourne based advertising & media agency, exm consulting helped achieve:
the beating heart of exm
Founder of EXM Consulting, Sharon Beck has over 20 years’ experience in advertising, media, and communications, holding executive roles across both human resources and finance. This dual background gives her a unique ability to balance commercial priorities with people-focused strategies.
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An accredited CliftonStrengths Coach, Sharon works with both individuals and teams to unlock potential, build on natural talents, and drive performance. She has deep expertise in employee engagement, leadership partnering, career development, compliance, and creating strengths-based cultures that support organisational goals.
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Having worked in both multinational and independent agencies, Sharon has collaborated with global and local talent teams to deliver best-practice people and culture programs.
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Through EXM Consulting, she offers businesses flexible, cost-effective solutions to optimise the employee experience, ensuring people feel valued, supported, and motivated to perform at their best.
exm consulting puts the same scrutiny, effort and spotlight on
the employee, as a cx specialist dedicates to the customer
what people are saying about exm
Everyone wants to know the hack or shortcut to creating and sustaining a high performing culture. The truth is there is none. The only way is through investment and commitment with the help of people like Sharon, who have a proven track record of impact and success. Having collaborated with Shaz across many different companies I'd have no hesitation in recommending her.
Belinda Lodge, Founder & CEO | ipopulate
Sharon really understands what is needed to create, and perhaps more importantly what factors prevent, an environment where employees thrive and are happy to come to work every day. I have partnered closely with her to overcome challenges around restructuring and the ongoing engagement of a team and found her advice invaluable. Sharon is a true partner and sees beyond the obvious challenges – it’s often the smallest details that make the biggest differences and she makes sure these things are not overlooked or underestimated.
Lucy Haworth, Client Services Director | Saatchi & Saatchi
Building high performing teams with a shared culture is not a simple process, yet Sharon has a unique ability to distil complex needs into practical application with ease. Sharon genuinely cares about people and it shines through in the way she goes about her craft. Applying her special blend of EQ and business nous to build teams that feel empowered to deliver their best work is her superpower. Whether you’re looking to attract new talent or develop your existing people, Sharon’s approach to employee experience is the best in the business.
Andy Copeland, General Manager | UM Australia
Working in collaboration with Sharon throughout the Noisy Beast project was exceptional. Sharon has the unique ability to determine both the future strategic needs of a team and work through (with a high sense of empathy) their current reality. Working in partnership to deliver a range of people development initiatives that improved the overall Capability and Culture of Noisy Beast was a joy.
Ben Roulston, Co-Founder | Thinka
Sharon is quite possibly the best talent, people and culture leader we have in our industry. Her superpower lies in her ability to work with senior leaders to reframe and reset complex challenges, simply and succinctly. Always questioning, she is considered and methodical. Never one to mince her words, she can see through the nuance and noise, to take a pragmatic, informed view or give a recommendation that is original and actionable. She is a trusted confidant.
Matt Rose, General Manager | C&P
Her experience is telling, she is very considerate and her advice takes into account all perspectives from business, process, structure, people (emotionally and psychological). You feel like you have been heard and supported, which ultimately is the crux of building trust. During her time, it has been great to see and hear the influence she is having on the business.
Hayden Isaacs, Managing Partner | whiteGREY
Shaz was a direct mentor/senior partner for 2 years at Noisy Beast. Within that time her insightfulness, industry knowledge and support raised the level of all those around her. She’s helped develop me in to a more balanced and impactful leader with tools and strategies that I will utilise for the rest of my career.
Ben Schulz, Creative Operations | Target
What I love most about Shaz is her ability to get to the heart of any challenge or opportunity and create an impactful solution. She combines her knowledge of people and priorities, with an industry understanding that is second-to-none, to develop training that creates meaningful change and growth.
Lucy Allen, Mindset & Leadership Coach
exm will conduct a diagnostic assessment to help determine your people & performance needs
our approach
DEFINE THE SCOPE
Together we establish the scope of work, deliverables, timelines, budget, and terms of business - providing clarity and alignment from the outset
FINDINGS & RECOMMENDATIONS
Concise insights are presented to senior stakeholders, supported by actionable recommendations and a prioritised plan aligned with business strategy
INITIAL CONSULTATION
Begin with a focused discussion to clarify your business priorities, performance objectives, and the specific outcomes you want to achieve across individuals, teams, or the broader organisation
ALIGNMENT & EXECUTION
The leadership team is brought into alignment, consensus is built, and support provided through implementation, ensuring solutions are embedded and deliver measurable impact
INSIGHTS & DIAGNOSIS
Feedback and data are consolidated into a clear diagnosis. Where necessary, the problem is reframed to ensure we address root causes, not just symptoms
STRATEGY DEEP DIVE
Drawing on confidential stakeholder interviews, employee surveys, competitor analysis and other diagnostic tools, we uncover the drivers, challenges, and opportunities shaping performance
think investing in exm
is an unnecessary expense?
then consider the cost
if you don’t
how we'll work with you
At EXM Consulting, we see your people as an investment, not a cost, and we’ll show you how that investment will become a springboard for greater ROI. We’ll put our experience and insights into designing and developing a people plan to sit alongside your company's goals and ambitions. We offer tailored packages to suit different business requirements.
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MID TO LARGE COMPANIES - We’ll work with your People & Culture team to design a bespoke approach to unleashing the power of your people and their teams. We don’t stop at leadership mentoring and coaching, but create a sustainable series of cascading improvements that will affect and positively impact all employees.
SMALL COMPANIES - We’ll be your on-demand Performance & Culture Department, seamlessly plugging into your existing activity to work with you in line with an agreed scope of work, depending on your company's needs. We’ll mentor where needed, guide policy and team structure as well as set up frameworks for success that can be integrated into the agency for your management team to run autonomously.
AD HOC - Depending on availability, we can work short term to review, recommend and implement people and culture plans in line with the journey your business is on, or engage as a long term consultant to ensure all intended plans are implemented and maintained as designed.